We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn, unwashed, with original tags, hygienic liner intact, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at info@lilasky.com. If accepted, we will send instructions on how and where to send your package.
Note: Customers are responsible for their own return shipping costs. Items sent back without prior request will not be accepted.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Due to health and hygiene standards, swimwear showing signs of wear, stains, missing hygienic liners, or missing tags cannot be returned. We also cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to get what you want is to return the item you have, and once accepted, make a separate purchase for the new item.
EU 14-Day Cooling Off Period
If merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must remain unworn, unwashed, with tags and hygienic liner intact.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
If more than 15 business days have passed since approval, please reach out to us at info@lilasky.com.